Hotel de lujo en el Amazonas Burú Nature Hotel en Leticia, Colombia, mostrando suites exclusivas en la selva y tours fluviales premium con Siempre Colombia. Amazon luxury hotel Burú Nature Hotel in Leticia, Colombia, featuring exclusive jungle suites and premium river tours with Siempre Colombia.
Booking

CONFIDENTIALITY

Terms and conditions

Make sure to read this information before booking with us.

Reservations at Burú Nature Hotel Boutique

Check-in and check-out time
  • Check-in: Starting at 3:00 p.m.
  • Check-out: Until 12:00 p.m. (noon).
Special scheduling requests Early check-in or late check-out is subject to availability and incurs an additional charge of $100,000 COP. This fee covers associated operating costs and ensures a comfortable, personalized experience. To request this service, we recommend notifying us at least 24 hours in advance. General service hours  
  • Breakfast: Daily from 7:00 AM to 10:00 AM.
  • Wet areas: Available Monday through Sunday from 8:00 AM to 8:00 PM.
  • Casa Yoi – Ancestral Wellness Center: Available from 8:00 AM to 8:00 PM.
Rate and occupancy conditions
At Burú Nature Hotel, the rate is per person rather than per room. This allows the experience to be tailored to the number of guests. The price may vary based on the number of registered guests, regardless of the type of eco-cabin chosen. Booking confirmation and arrival details
To optimize your experience and properly coordinate your arrival, we ask that you provide us with the following information at least 48 hours before your trip:
  • Estimated arrival time.
  • Flight details (number and airline).
  • Special requirements, if any.
You can contact us via email or phone. We would be happy to assist you with your airport transfer or any additional logistical needs. Supplementary legal clause
By making a reservation with Burú Nature Hotel, the guest expressly accepts the conditions described herein, in accordance with current Colombian tourism legislation (Law 300 of 1996, Law 1558 of 2012, and related regulations) as well as the provisions of the Commercial Code regarding the contracting of tourism services.
Hotel de lujo en el Amazonas Burú Nature Hotel en Leticia, Colombia, mostrando suites exclusivas en la selva y tours fluviales premium con Siempre Colombia. Amazon luxury hotel Burú Nature Hotel in Leticia, Colombia, featuring exclusive jungle suites and premium river tours with Siempre Colombia.

Reservation and Cancellation Policies – Burú Nature Hotel Boutique

Welcome to the Colombian Amazon and the unique experience of Burú Nature Hotel.   At Burú Nature Hotel, we are committed to offering you peace of mind from the moment you begin planning your trip. We know that your time and well-being are valuable; therefore, our booking and cancellation policies are designed with complete clarity and fairness, and in compliance with Colombian consumer protection regulations (Law 1480 of 2011). We want you to enjoy the Amazon rainforest with the assurance that every detail of your stay is backed by reliable and transparent processes. We also understand that unforeseen events may arise that alter your plans. For this reason, our policies address both common and exceptional situations, providing you with flexibility and support at every stage of the booking process. By confirming your stay with us, you accept these policies as an integral part of the tourism services contract, in accordance with Decree 2438 of 2010 and the regulations of the Colombian Ministry of Commerce, Industry, and Tourism.

Your reservation at Burú Nature Hotel Boutique includes

Airport–hotel–airport transfers
We coordinate your transport to and from Vásquez Cobo International Airport (Leticia) so you can begin your experience with complete peace of mind. This service is included provided you share your flight details with us at least 48 hours before your arrival. Breakfast and dinner at our Umarí restaurant
Enjoy menus carefully crafted using Amazonian ingredients, prepared by local chefs using contemporary techniques. Meals follow a set schedule and accommodate dietary restrictions communicated in advance. Ancestral talk with the Uitoto Elder
A spiritual session led by wise figures from the Uitoto indigenous community, where you will learn about their worldview, rituals, and teachings. This activity takes place at Casa Yoi, subject to availability and with respect for their cultural practices.
Amazon rainforest night walk
Explore the rainforest guided by local experts in a unique sensory experience lasting approximately 1 hour and 30 minutes, subject to weather and safety conditions.   Basic hotel assistance insurance
Includes limited coverage for minor medical issues or accidents within the hotel premises, in accordance with Decree 2438 of 2010.   Taxes included
All applicable taxes for accommodation and tourism services are included in the final price, except for the 19% VAT where no exemption applies (see the “Taxes” section for details).
Important: All included services are subject to operational availability, weather conditions, and the activity schedule. Burú Nature Hotel reserves the right to modify the content or order of these experiences for logistical reasons or due to force majeure, always guaranteeing an alternative of equal value or quality.

Your reservation does not include

Additional food and beverage consumption
Any meal, snack, or beverage not covered by the included meal plan (breakfast and dinner in the restaurant) will be billed separately. This also applies to consumption on terraces, in guest rooms, or during unscheduled activities. Prices are clearly listed on our food and beverage menus, which are available at check-in. Optional activities and external tours
Supplementary experiences offered outside the standard package—such as birdwatching, Amazon boat trips, visits to external indigenous communities, or tours in other reserves— are not included in your rate and must be booked in advance. These activities may incur additional costs and are subject to availability, weather conditions, biosafety protocols, and the policies of our tourism partners. Immigration and health requirements or procedures
The reservation does not include costs or arrangements related to vaccinations, yellow fever certificates, personal medical insurance, immigration procedures, or other requirements mandated by authorities for entry into Leticia or Colombian territory. Bank charges for international payments
Costs associated with bank transfers, payment gateway fees, or currency conversions are not covered by the hotel. These must be borne entirely by the guest. Penalties for non-compliance or misuse of facilities
Costs arising from the misuse of facilities, damage to the room, or penalties for violating our internal policies (such as smoking in prohibited areas or bringing in unauthorized food) are not included and will be charged to the guest’s account in accordance with the terms of stay.

Code of Conduct at Burú Nature Hotel Boutique

At Burú Nature Hotel, we are committed to providing you with an experience of well-being, respect, and connection with nature. To ensure your stay is harmonious, safe, and mindful, we ask that you observe the following guidelines during your visit:

Living responsibly with the natural environment

  • Avoid bringing food into the rooms, as it can attract insects or other wildlife. Our location in the Amazon rainforest requires special care regarding organic waste.
  • Keep doors and windows closed, especially at dusk and at night, to prevent insects from entering.
  • Use water consciously. We are located in a fragile ecosystem where water resources must be protected.
  • Use the trash bins properly to dispose of toilet paper, sanitary pads, and personal hygiene products. Please do not flush them down the toilet.

Personal belongings

  • We recommend keeping jewelry, money, passports, and valuables in the room safe or at the reception desk. Burú Nature Hotel is not responsible for losses occurring outside designated safe areas.

Room Service

  • If you would like room service or private experiences in your eco-room, please request this at least 24 hours in advance so we can efficiently coordinate with our logistics and kitchen teams.

100% Smoke-Free Environment

  • In accordance with Resolution 1956 of 2008 from the Colombian Ministry of Health, it is strictly prohibited to smoke cigarettes, cigars, vapes, or electronic cigarettes in rooms, on terraces, or in common areas.
  • Failure to comply with this rule may result in the immediate termination of the accommodation contract and the charging of cleaning and deodorizing fees to your account.
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Coexistence and respect for diversity

  • At Burú Nature Hotel, we reject all forms of discrimination, whether based on gender, identity, nationality, skin color, sexual orientation, religion, or physical or mental condition.
  • We promote mutual respect, fair treatment, and the building of a conscious and diverse community.

Protection of natural and cultural heritage

  • We adhere to Resolution 572 of 2005 and Law 397 of 1997, which promote the protection of Colombian fauna, flora, and cultural heritage.

We ask that you do not remove plants, stones, seeds, animals, or cultural objects. We care for this sacred territory with deep respect.

Payment methods at Burú Nature Hotel Boutique

At Burú Nature Hotel, we want to provide you with a safe, transparent, and seamless experience from the moment you book. Below, we outline our policies and authorized payment methods:

Accepted payment methods

We accept the following domestic and international credit and debit cards:

VISA, MASTERCARD, DINERS CLUB, and AMERICAN EXPRESS.

  • You can also pay via an electronic payment link, which will be sent to your email or WhatsApp upon request. This service incurs an additional platform usage fee, which must be paid by the guest.

 

Payments at the hotel

  • Payments made directly at the hotel must be in Colombian pesos (COP), either in cash or by credit/debit card.

We do not accept payments in foreign currency at the hotel.

 

Pre-authorization policy

  • To guarantee your reservation, Burú Nature Hotel reserves the right to pre-authorize the credit card provided at the time of booking.
  • This pre-authorization is not a charge, but a verification of funds. If a valid card is not provided, the hotel may cancel the reservation without prior notice.

 

Policy confirmation

  • By confirming your reservation, it is understood that the guest has read, understood, and fully accepted the hotel’s policies, including those regarding payments, cancellations, pre-authorizations, and declined transactions.

 

Registration and identity verification

  • Presenting an official photo ID is mandatory at the time of check-in at the reception desk.
  • This procedure is required by Colombian regulations regarding hotel security and immigration control (Decree 4000 of 2004 and Resolution 4700 of 2009).

 

Invoicing

  • If you require an electronic invoice with tax information, please notify us when making the reservation and provide the corresponding tax details before making the payment.
  • We will not issue
re-issuance of invoices for payments already completed, lacking complete information.

Conditions for stays with children — Burú Nature Hotel Boutique

At Burú Nature Hotel, we are committed to providing experiences that are safe, mindful, and in harmony with the surroundings. For this reason, we apply special conditions to stays involving minors, ensuring both their well-being and the tranquility of all our guests.

Minimum age requirement

  • Children under 4 years of age are not permitted.
    This is due to the nature of our elevated tree-based facilities, which are designed for adults and young people with independent mobility.

Children aged 4 to 10

  • One ​​(1) child between the ages of four (4) and ten (10) is permitted per room, provided they share a bed with their guardians (maximum of 2 adults per room).
  • If the guest prefers the child to have their own bed, an additional charge equivalent to 50% of the regular adult rate per night will apply.
  • In this case, we recommend booking a triple room, which offers greater comfort.

Required documentation for minors

  • To comply with current Colombian regulations (Law 679 of 2001, Decree 4000 of 2004, and Resolution 3840 of 2009), the following must be presented at the time of check-in:
  • The minor’s identification document, such as a citizenship card, identity card, passport, or civil birth registration.
  • A document proving the relationship or legal custody of the minor by the accompanying adult.
  • If the accompanying adult is not a parent, notarized authorization signed by both parents is required, accompanied by copies of the corresponding identification documents.

Recommendations for international travelers with minors

If only one parent is traveling with the minor, or if the accompanying adult is not a parent, the following must be presented:

  • Authorization to leave the country, duly authenticated by the absent parent or legal guardian.
  • This measure aims to prevent the trafficking and exploitation of minors, in accordance with the guidelines of Migración Colombia and the Code on Children and Adolescents (Law 1098 of 2006).

Commitment against the exploitation of minors

Burú Nature Hotel categorically rejects any form of commercial sexual exploitation of children and adolescents, in compliance with:

  • Law 679 of 2001
  • Law 1336 of 2009
  • Resolution 3840 of 2009

As a responsible tourism establishment, we implement a Code of Conduct for the Protection of Children and Adolescents in Travel and Tourism and train our team to identify and report any suspicious situation to the competent authorities.

If you have questions or need assistance with documentation before traveling with minors, please do not hesitate to contact us. We are here to help you enjoy an experience that is safe, harmonious, and respectful of the Amazon and its communities.

Pet-friendly stay policies – Burú Nature Hotel Boutique

At Burú Nature Hotel, we understand that your pet is part of the family, and we want you to enjoy an unforgettable experience in the Colombian Amazon together. However, to ensure the safety of all our guests, the protection of wildlife, and the balance of the environment, we have established a clear policy regarding stays with pets.

Pets allowed

  • Only domestic animals are permitted (specifically dogs and cats).
  • Wild or exotic animals are not accepted, in compliance with Law 611 of 2000 and the regulations of the National Police Code (Law 1801 of 2016).

Requirements for bringing pets

  • Mandatory prior authorization: Pets must be registered in advance. Requests without prior approval will not be accepted at check-in.
  • Up-to-date vaccination record: The owner must present the veterinary record showing current mandatory vaccinations, appropriate for the animal’s age and species.
  • Required animal details: name, breed, age, color, sex, specific health issues, and full owner details (name, ID number, address, and phone number).

Rates and conditions

  • Maximum number: One ​​(1) pet per room is allowed.
  • Weight limit: Up to 15 kg (approx. 30 lbs).
  • Additional cost: COP $120,000 per night (tax included), covering deep cleaning, logistics, and supplies for the safe handling of the animal.

Rules of Conduct

  • Mandatory Leash and Supervision: Pets must always be supervised and kept on a leash outside the room.
  • Restricted Access: Pets are not permitted in wet areas, the restaurant, Casa Yoi, or the wellness center, except when necessary to pass through to reach the exit.
  • No Use of Hotel Furnishings: Pets are not allowed to use hotel beds, towels, sheets, cushions, or tableware. The owner must bring the animal’s own bed, bowls, and other supplies.
  • Hygiene: The owner must clean up pet waste in green spaces or common areas.
    • In the event of accidents inside the room, the person responsible must clean up the mess or cover the cost of additional cleaning.

Potentially dangerous breeds

  • For breeds classified as potentially dangerous (Law 746 of 2002 and the Police Code), the following is required:
  • Use of a muzzle in common areas.
  • Presentation of the animal’s registration with the municipal authority (if applicable).
  • The hotel reserves the right of admission as stipulated by current law and for the safety of other guests.

Legal liability of the owner

  • The owner is fully liable for any damage to the facilities, disturbance to other guests, or injuries caused by their pet.
  • In the event of damage, a direct charge will be made to the guest’s account to cover repairs or special cleaning.

Burú Nature Hotel reserves the right to refuse entry to or evict pets that fail to comply with these rules, without the guest being entitled to a refund.

Cancellation Process – Burú Nature Hotel Boutique

At Burú Nature Hotel, we understand that unforeseen circumstances can arise. That is why we offer a clear, fair, and transparent cancellation process, in compliance with current Colombian regulations regarding e-commerce and tourism services (Law 1480 of 2011 – Consumer Statute, Law 300 of 1996, and Decree 2438 of 2010).

Cancellation request

To request the cancellation of your reservation, please submit a formal request via any of the following channels:

 

Contact form or website booking systemInclude this required information:

 

  • Full name of the reservation holder
  • Reservation number
  • Dates of stay
  • Reason for cancellation

Confirmation and response times

 

  • Once your request is received, we will send a written confirmation within a maximum of 24 business hours.
  • If the request is made on non-working days (public holidays or weekends), the response will be sent within 48 to 72 business hours.

Please note that processing may take longer depending on the complexity of the case and available resources.

Cancellations of combined plans

 

If you purchased additional tour packages through our partner agency Siempre Colombia, and made a combined payment for accommodation and activities:

  • A full refund is subject to confirmation of charges by the agency.
  • This process may take up to 15 business days.
  • Once the amounts have been verified, the corresponding refund will be issued, deducting cancellation fees for both the hotel and the booked tour services.

Cancellation Penalty Policy

  • Cancellation 15+ days in advance:
    100% refund of the amount paid. No penalty.
  • Between 14 and 10 days before arrival:
    The cost of the first night will be charged.
  • Less than 9 days before, or No-Show:
    100% of the total reservation cost will be charged.
    No refunds are issued in these cases.

Additional legal notes

  • In compliance with Article 47 of Law 1480 of 2011, the right of withdrawal for online purchases applies within the first 5 business days following the purchase, provided the reservation has not yet been used or fulfilled.
  • In the event of cancellations due to force majeure (natural events, health emergencies, or public order issues), Burú Nature Hotel will allow a change of date or cancellation at no cost, subject to an assessment of the case.

Unforeseen circumstances

In exceptional cases of force majeure—such as natural disasters (earthquakes, hurricanes, or floods, among others), public health emergencies (such as pandemics or outbreaks of contagious diseases), or security situations that could endanger guests (such as armed conflict or civil unrest in the hotel’s vicinity)—reservations may be cancelled at no additional cost. This policy applies regardless of when the reservation was made, ensuring that guests can cancel without penalty if they encounter any of these unforeseen circumstances beyond their control.

Date changes

Guests may change their reservation dates instead of cancelling, subject to availability for the newly requested dates. Please note that no additional charges apply if the change is made more than 10 days prior to the original arrival date. However, if the change is requested less than 10 days in advance, or if there is a price difference between the original and new dates, the cost of the reservation may vary. This will depend on availability and current rates.

Non-refundable rates

Reservations made with promotional rates or special discounts may be subject to different conditions than standard rates. In some cases, these reservations are non-refundable, meaning that if you choose to cancel, you will not receive a refund, regardless of how far in advance the cancellation is made. Furthermore, these reservations generally do not allow for date changes. Therefore, it is important to review the terms and conditions when booking at these rates to ensure you agree with the applicable policies.

Data Processing Policy

In accordance with Statutory Law 1581 of 2012 and related provisions, I hereby authorize—as the data subject—the inclusion of my personal data in a BURU NATURE HOTEL database for processing, which encompasses collection, storage, use, circulation, and final disposition. This processing aims to manage guest and companion registration, internal administration, customer loyalty programs, statistical analysis, reservation and payment management, invoicing, financial and tax accounting, marketing activities, satisfaction surveys, commercial communications (via email, landline, mobile phone, WhatsApp, or physical mail), commercial prospecting, internal advertising, market segmentation, and product/service offerings, as well as the management of records required to fulfill these stated purposes. Likewise, where applicable, I authorize—as the legal representative of any minors included as guests—the inclusion of their data in this database.

Furthermore, in my capacity as the data subject and/or legal representative of minors included as guests, I authorize the inclusion of my personal data (and ours)—including images—in the BURU NATURE HOTEL database and their processing for the aforementioned purposes, including collection, storage, use, dissemination, and final disposition. These images may be published in print media, audiovisual formats, social networks, and websites, and may be transmitted and/or transferred domestically or internationally to advertising or publishing service providers.

Taxes

In accordance with Colombian tax laws, foreign nationals and Colombian citizens residing abroad who hold a PIP3, PIP5, PIP6, or PIP10 stamp, or who hold a Type V visitor visa (formerly TP-11 and TP-12 visas), Type M migrant visa (formerly TP-7), or Type R (resident) visa, are exempt from paying the 19% VAT, provided they present the corresponding visa or stamp upon check-in at their accommodation. This exemption applies only when purchasing a package that includes both accommodation and services. The permit must be presented upon arrival.

This tax is not automatically included in the total reservation cost.

About tipping

At Burú, we believe that true value lies in service provided from the heart. That is why our policy states that tips are not mandatory for our guides or staff members.   However, if you wish to offer a tip as a gesture of gratitude, it will be gratefully received and distributed equitably among everyone who contributed to your experience. In doing so, you not only support the livelihoods of these families but also strengthen the collective spirit of those who inhabit and care for this Amazonian territory—and who share its richness with you.
Hotel de lujo en el Amazonas Burú Nature Hotel en Leticia, Colombia, mostrando suites exclusivas en la selva y tours fluviales premium con Siempre Colombia. Amazon luxury hotel Burú Nature Hotel in Leticia, Colombia, featuring exclusive jungle suites and premium river tours with Siempre Colombia.

Pet policies

Pet Stay Policies

We know your pet is part of the family, and we understand that your trip wouldn’t be the same without your best friend. That’s why we allow you to bring them along, provided you follow these rules to ensure everything goes perfectly during your stay:

Reminder: Pet reservations must be arranged prior to arrival at the hotel; they cannot be made once you are at the property.

In Colombia, keeping wild or undomesticated animals is prohibited, and our hotel strictly adheres to this regulation. This helps us protect wildlife and ensure the safety of our guests. Therefore, we only allow domestic animals—specifically dogs and cats.

Owners must bring their pet’s up-to-date vaccination record, showing all required vaccinations. Please also provide the pet’s details—such as name, date of birth, breed, color, sex, and any specific health issues—along with the owner’s full contact information. This allows us to verify that vaccinations are current based on the pet’s age.

Muzzles are mandatory for breeds classified as potentially dangerous under Colombia’s current Police Code. Since January 30, 2017, the national government has enforced a new Police Code that maintains order through Law 746 of 2002; this law regulates dog ownership in urban and rural areas, as well as in public spaces and on public transport where dogs are permitted. For this reason, and in accordance with the Code, we reserve the right to refuse entry to large dogs or those classified as potentially dangerous, as well as any mixed breeds or hybrids thereof.

These breeds include: American Staffordshire Terrier, Bullmastiff, Doberman Pinscher, Dogo Argentino, Dogue de Bordeaux, Fila Brasileiro, Neapolitan Mastiff, Pitbull Terrier, American Pitbull Terrier, Presa Canario, Rottweiler, Staffordshire Bull Terrier, and Tosa Inu.

  1. Weight: We accept pets weighing up to 15 kg (30 lbs).

  2. Quantity: One (1) pet per room is permitted.

  3. Fee: A charge of $120,000 applies per night of the stay, including taxes.

  4. Restricted areas for pets: For comfort and safety reasons, pets are not permitted in restricted areas such as wet areas, the pool, the jacuzzi, the restaurant, Casa Yoi, and the wellness center. The only exception is if you need to pass through these areas to reach the nearest exit from your room.

  5. Leash: All pets must be accompanied by an adult, remain under that person’s full control, and be leashed at all times when outside the room.

  6. In the room: 1) Pets must always be accompanied by the guest or an adult registered at the hotel. 2) If any item requires special cleaning or if there is any damage to the room, the guest agrees to inform us immediately. 3) Pets are prohibited from using towels, sheets, beds, blankets, or other bedding. Grooming pets in the rooms or bathing them in the showers is also not permitted. 4) Each pet must bring its own bed or suitable resting mat to ensure everything remains tidy. Pets are not allowed on the beds or furniture.

  7. The use of the establishment’s plates, glasses, and other utensils for the pet’s care or feeding is not permitted.

  8. Behavior policy: Any direct disturbance caused by a pet will result in a warning to the guest, requiring them to take the necessary measures to stop the disturbance immediately.

  9. When the pet relieves itself in the hotel’s green areas or common areas, it is the owner’s responsibility to clean up and provide plastic bags to collect the waste.

  10. Under no circumstances are pets permitted to relieve themselves inside the guest rooms; if this happens accidentally, the owner is responsible for collecting and cleaning up the waste.

  11. If your pet is a cat, you must bring its scratching post and litter box, along with sufficient litter and a scoop for cleaning.

  12. I) Guests traveling with pets assume responsibility for any property damage or personal injury their pet may cause. Furthermore, they agree to hold the hotel, its managers, owners, operators, and staff harmless regarding any liability for such incidents. II) If the pet causes any damage, the guest is responsible for covering the costs, which will be charged to their account. In the event that pet waste is not properly cleaned up inside the room and the hotel is required to perform additional cleaning, an extra fee will be applied. Any failure by the pet owner or caretaker to comply with the rules set forth in this document may result in penalties or the cancellation of the accommodation contract, without a refund of the amount paid or any additional compensation.

Pet owners
Identification number
Address
Cell phone number
Email
Race.
Tree House
Reservation date

Burú Nature Hotel: Terms and Conditions

1. Reservation & Stay Management

Check-in begins at 3:00 PM, and check-out is by 12:00 PM. Early arrivals are subject to availability and a small administrative fee. Our rates are per-person to ensure tailored experiences, and we request flight details 48 hours prior to arrival for logistical optimization.

2. Cancellation Policy & Force Majeure

We provide a clear refund structure:

  • 15+ days notice: 100% refund.
  • 14 to 10 days notice: Charge of the first night.
  • 9 days or less: 100% of the total reservation cost.

In cases of force majeure (natural disasters, health emergencies), we offer flexible date changes to protect our guests.

3. Pet-Friendly Guidelines

We welcome domestic dogs and cats up to 15 kg (30 lbs). Pets must be registered in advance, possess up-to-date vaccinations, and remain supervised at all times. A daily fee of $120,000 COP applies for specialized cleaning services.

4. Data Protection & Minor Safety

We strictly follow Law 1581 of 2012 regarding personal data. We also maintain a zero-tolerance policy for the exploitation of minors, requiring official documentation for all children at check-in.