Identity of the person responsible:
Burú Nature Hotel S.A.S.
NIT: 901234567-8
Address:Kilometer 12 Vía Leticia – Tarapacá, Amazonas, Colombia
Contact email:reservas@en.burunaturehotel.com
Phone:+57 304 533 8943
Data processing manager: Operations Department – Legal Department
Burú Nature Hotel S.A.S., hereinafter Burú, is committed to the protection and proper processing of the personal data of its guests, partners and visitors, in accordance with current Colombian legislation.
The personal data we collect through forms, online reservations, medical records, surveys, among other means, will be processed by Burú for the following purposes:
a. Reservation and accommodation management:
- Registration, confirmation, and modification of your reservation.
- Check-in, stay, and check-out management.
- Provision of complementary services (food, cultural activities, transportation).
b. Customer Service and Communications
- Contact you to send confirmations, changes, or updates about your reservation.
- Manage your requests, complaints, suggestions, or compliments.
c. Sending commercial information
- Sending promotions, experiences, or campaigns about Burú, unless you state otherwise.
- You will only receive communications if you have given your express consent or there is a prior contractual relationship.
d. Personalization of services and experiences
- Adapt activities, menus, or accommodation options based on your tastes, profile, or registered medical conditions.
- Create satisfaction surveys to understand your experience.
e. Compliance with legal obligations
- Fraud prevention, accounting and tax control, and reporting to national authorities if required.
The processing of your data is based on:
- Your prior, express, and informed consent.
- The execution of the accommodation or tourism services contract.
- The compliance with legal and regulatory obligations.
- Burú’s legitimate interest in offering a safe, personalized, and memorable experience.
Burú Nature Hotel collects and processes the following categories of personal data provided by guests, visitors, suppliers, or users of the website and contact forms:
a. Data provided during the reservation or stay registration process:
- Identification data: First name, last name, document type and number.
- Contact information: Telephone number, physical address, email address.
- Nationality and date of birth.
b. Health and Safety Information:
- Basic Medical Information: Blood type, EPS or health insurance, allergies, pre-existing conditions, immunizations, physical restrictions.
- Emergency Contact Information: Name, phone number, relationship, and email of the designated contact.
c. Data for service personalization:
- Accommodation preferences: Meals, mobility level, room type, dietary or religious restrictions.
- Registration of cultural activities or special experiences during your stay.
d. Communications and Marketing Data:
- Consent to personalized commercial communications.
- Interaction history with promotional campaigns or surveys.
e. Data obtained through digital tools:
- Technical browsing information: IP address, browser type, device, approximate location (cookies and analytical tools, see cookies section).
- Data sent in web forms: Comments, requests, or surveys.
f. Customer satisfaction and service data:
- Responses to satisfaction surveys.
- Experience evaluations.
- History of complaints, claims, or compliments.
Burú Nature Hotel does not sell, rent, or market the personal data of its guests, users, or visitors. However, to ensure a quality experience, your data may be shared with third parties in the following cases:
- Essential service providers for the operation of the hotel and the provision of contracted services (such as tour operators, transportation, local guides, medical or technical services), always under confidentiality agreements and limited use to the provision of the service.
- Technological platforms used for managing reservations, online payments, satisfaction surveys, communication tools, or email marketing, all in compliance with applicable data protection laws.
- Administrative or judicial authorities, when required by a legal obligation, court ruling, or current regulations.
- Allied companies or contractors, in the case of joint promotional activities, provided that the protection of personal data is guaranteed in accordance with Colombian law.
In the case of international transfers of personal data (for example, for online payments or surveys managed on servers located outside of Colombia), Burú Nature Hotel will ensure that such transfers are carried out in accordance with the provisions of the Superintendency of Industry and Commerce (SIC) and the appropriate protection mechanisms, such as standard contractual clauses or transmission agreements with privacy and security obligations.
At Burú Nature Hotel, some of the services we use to operate our website, process reservations, electronic payments, or digital communications may be hosted outside of Colombia.
Therefore, your personal data may be transferred and stored on servers located in third countries that may not have a level of data protection equivalent to that of Colombia.
However, we guarantee that all international data transfers will be carried out in compliance with the legal requirements established by the Superintendency of Industry and Commerce (SIC). This includes:
- Entering data transmission agreements with international providers.
- Verifying that the receiving country offers adequate levels of protection or implementing contractual clauses that ensure the security and confidentiality of your information.
- Requesting express authorization from the data subject, when required by law.
At Burú Nature Hotel, we retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Colombian law. Below, we detail the retention periods according to the type of information:
- Data collected during the reservation or check-in: Will be kept for the duration of the business relationship and for up to 5 years after the last contact, for tax, contractual, or legal purposes.
- Data provided to create an account or web forms: Will be stored as long as the user maintains an active relationship with us or until they request their deletion.
- Data used to send commercial or promotional communications: Will be kept as long as the owner does not revoke their consent, voluntarily unsubscribe, or expressly object to the processing.
- Data collected in satisfaction surveys: Will be deleted After being anonymized and statistically processed, they are not associated with the end user after analysis.
- Data used for service personalization: These will be retained only while an active relationship with Burú Nature Hotel is maintained and will be securely deleted at the end of that relationship.
Once the processing purposes have been fulfilled, or at the express request of the data subject, the data will be deleted, anonymized, or archived in accordance with current data protection regulations.
If you wish to exercise your right to access, update, or delete your data, you can contact us at:
privacidad@en.burunaturehotel.com
privacidad@en.burunaturehotel.com
At Burú Nature Hotel, we want you to have memorable experiences in the Amazon rainforest. Therefore, we may send you personalized commercial communications, including special promotions, exclusive packages, cultural news, and benefits associated with your guest experience.
These communications may be sent electronically (such as email, WhatsApp, or SMS) or through other channels you have authorized. They will be focused on your interests and preferences, based on the information you have shared with us.
You may withdraw your consent or unsubscribe at any time using the link provided in each communication, or by writing to us at rel=”noopener” data-start=”1006″ data-end=”1036″>privacidad@en.burunaturehotel.com.
At Burú Nature Hotel, we respect your privacy. We will never send you unwanted advertising, and you will always have control over the information you wish to receive.
If the user provides Burú Nature Hotel with personal data of third parties (such as companions, emergency contacts, or authorized persons), they declare that they have the express authorization of said third parties to share their information with us.
Furthermore, the user agrees to inform them of the terms of this Privacy Policy, including the use, purpose, and rights they have as owners of the personal data, in accordance with Law 1581 of 2012 and Decree 1377 of 2013 of Colombia.
Burú Nature Hotel is not responsible for the user’s failure to comply with this obligation.
Burú Nature Hotel has implemented appropriate technical, administrative, and organizational measures to guarantee the security, integrity, and confidentiality of the personal data we collect, preventing its loss, alteration, unauthorized processing, or improper access. These measures are applied in compliance with Law 1581 of 2012 and its regulatory decrees, as well as the principles of demonstrated responsibility (accountability) established by the Superintendence of Industry and Commerce of Colombia.
Our security protocols include the use of encryption, physical and digital access restrictions, internal confidentiality policies, and ongoing monitoring of information systems.
The user is responsible for maintaining the confidentiality of their access credentials if they have an account or profile on our site. Burú Nature Hotel is not responsible for unauthorized use of the account resulting from negligence in protecting personal passwords.
The user agrees to:
- Immediately notify us of any unauthorized use of your account or suspected breach of security.
- Properly log out after finishing using your account.
- Refrain from sharing your password with third parties.
If you wish to cancel your account or have concerns about the processing of your information, you can contact us using the contact information included in this policy.
At Burú Nature Hotel, we recognize and guarantee the rights that our visitors, clients, and users have over their personal data, in compliance with Colombian legislation on data protection.
At any time, and free of charge, you may exercise the following rights as the data subject:
- Revoke your consent for the processing of your personal data.
- Know, update, and rectify your personal data if it is found to be partial, inaccurate, incomplete, fragmented, or misleading.
- Request the deletion of your personal data when you consider that it is not being processed in accordance with the legal principles, rights, and guarantees.
- Request proof of the authorization granted, except in cases where it is not legally required.
- Be informed, upon request, regarding the use that has been given to your personal data.
- File complaints with the Superintendency of Industry and Commerce when you consider that any of your rights have been violated through the website or any processing carried out by Burú Nature Hotel.
- Access free of charge to your personal data that has been processed.
- Object to or limit the processing of your personal data under specific circumstances.
To exercise these rights, you must send a written request with the subject “Personal Data Protection – Burú Nature Hotel”, attaching a copy of your ID, to the following email address:
protecciondedatos@en.burunaturehotel.com
Physical Address: Leticia, Amazonas, Colombia. We are committed to responding within the time limits established by law (maximum 10 business days for inquiries and 15 business days for complaints).
Physical Address: Leticia, Amazonas, Colombia. We are committed to responding within the time limits established by law (maximum 10 business days for inquiries and 15 business days for complaints).