Hotel de lujo en el Amazonas Burú Nature Hotel en Leticia, Colombia, mostrando suites exclusivas en la selva y tours fluviales premium con Siempre Colombia. Amazon luxury hotel Burú Nature Hotel in Leticia, Colombia, featuring exclusive jungle suites and premium river tours with Siempre Colombia.
Booking

CONFIDENTIALITY

Privacy and Data Protection Policy

Burú Nature Hotel

Hotel de lujo en el Amazonas Burú Nature Hotel en Leticia, Colombia, mostrando suites exclusivas en la selva y tours fluviales premium con Siempre Colombia. Amazon luxury hotel Burú Nature Hotel in Leticia, Colombia, featuring exclusive jungle suites and premium river tours with Siempre Colombia.

1. Who is responsible for the processing of your data?

Identity of the person responsible:
Burú Nature Hotel S.A.S.
NIT: 901234567-8
Address:Kilometer 12 Vía Leticia – Tarapacá, Amazonas, Colombia
Contact email:reservas@en.burunaturehotel.com
Phone: +57 304 533 8943
Data Controller: Operations Directorate – Legal Department

Burú Nature Hotel S.A.S., hereinafter Burú, is committed to the protection and proper processing of the personal data of its guests, partners, and visitors, in accordance with current Colombian legislation

2. For what purpose do we process your personal data?

The personal data we collect through forms, online bookings, medical records, surveys, and other means will be processed by Burú for the following purposes:

a. Reservation and accommodation management:

  • Registration, confirmation, and modification of your reservation.
  • Management of check-in, stay, and check-out.
  • Provision of supplementary services (meals, cultural activities, transportation).

b. Customer service and communications

  • Contacting you to send confirmations, changes, or updates regarding your reservation.
  • Handling your requests, complaints, suggestions, or compliments.

c. Sending of commercial information

  • Sending of promotions, experiences, or campaigns regarding Burú, unless you indicate otherwise.
  • You will only receive communications if you have given your express consent or if a prior contractual relationship exists.

d. Personalization of services and experiences

  • Tailoring activities, menus, or accommodation options based on your preferences, profile, or recorded medical conditions.
  • Conducting satisfaction surveys to understand your experience.

e. Compliance with legal obligations

  • Fraud prevention, accounting and tax controls, and reporting to national authorities where required.

3. What is the legal basis for the processing?

The processing of your data is based on:
  • Your prior, express, and informed consent.
  • The performance of the contract for accommodation or tourism services.
  • Compliance with legal and regulatory obligations.
  • Burú’s legitimate interest in offering a safe, personalized, and memorable experience.

4. What personal data does Burú Nature Hotel collect and process?

Burú Nature Hotel collects and processes the following categories of personal data, provided by guests, visitors, suppliers, or users of the website and contact forms:

a. Data provided during the reservation or stay registration process:

  • Identification data: First names, surnames, document type and number.
  • Contact data: Phone number, physical address, email address.
  • Nationality and date of birth data.

b. Health and safety-related data:

  • Basic medical information: Blood type, health insurance provider, allergies, pre-existing conditions, vaccinations, physical restrictions.
  • Emergency contact details: Name, phone number, relationship, and email of the designated contact.

c. Data for service personalization:

  • Accommodation preferences: Meals, mobility level, room type, dietary or religious restrictions.
  • Record of cultural activities or special experiences during the stay.

d. Communications and marketing data:

  • Consent for personalized commercial communications.
  • Interaction history regarding promotional campaigns or surveys.

e. Data obtained via digital tools:

  • Technical browsing information: IP address, browser type, device, approximate location (cookies and analytics tools; see the cookies section).
  • Data submitted via web forms: Comments, requests, or surveys.

f. Customer satisfaction and service data:

  • Responses to satisfaction surveys.
  • Experience evaluations.
  • History of complaints, claims, or commendations.

5. With which recipients will the user's data be shared?

Burú Nature Hotel does not sell, rent, or trade the personal data of its guests, users, or visitors. However, to ensure a quality experience, your data may be shared with third parties in the following cases:
  • Essential service providers for hotel operations and the delivery of contracted services (such as tour operators, transportation providers, local guides, and medical or technical services), subject to confidentiality agreements and usage restricted to the provision of the service.
  • Technology platforms used for reservation management, online payments, satisfaction surveys, communication tools, or email marketing, all in compliance with applicable data protection laws.
  • Administrative or judicial authorities, when required by a legal obligation, court order, or applicable regulations.
  • Partner companies or contractors, in the event of joint promotional activities, provided that the protection of personal data is guaranteed in accordance with Colombian legislation.
In the event of international transfers of personal data (for example, for online payments or surveys managed on servers located outside Colombia), Burú Nature Hotel will ensure that such transfers are carried out in accordance with the provisions of the Superintendence of Industry and Commerce (SIC) and appropriate protection mechanisms, such as standard contractual clauses or transfer agreements containing privacy and security obligations.

6. International data transfer

At Burú Nature Hotel, some of the services we use to operate our website, process reservations and electronic payments, or handle digital communications may be hosted outside of Colombia.

Therefore, your personal data could be transferred to and stored on servers located in third countries that may not offer a level of data protection equivalent to that of Colombia.

However, we guarantee that any international data transfer will be carried out in compliance with the legal requirements established by the Superintendence of Industry and Commerce (SIC). This includes:
  • Entering into data transmission agreements with international providers.
  • Verifying that the receiving country offers adequate levels of protection or implementing contractual clauses that ensure the security and confidentiality of your information.
  • Obtaining express authorization from the data subject, when required by law.
We are committed to protecting your privacy, regardless of where your data is stored or processed. If you would like more information about these transfers or the safeguards implemented, you may contact us via email at: privacidad@en.burunaturehotel.com

7. Data retention

At Burú Nature Hotel, we retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Colombian law. Below, we detail the retention periods based on the type of information:

  • Data collected during booking or check-in: Retained for the duration of the business relationship and for up to 5 years after the last contact, for tax, contractual, or legal purposes.
  • Data provided for account creation or via web forms: Stored as long as the user maintains an active relationship with us or until they request its deletion.
  • Data used to send commercial or promotional communications: Retained unless the data subject withdraws consent, voluntarily unsubscribes, or expressly objects to the processing.
  • Data collected in satisfaction surveys: Deleted after being anonymized and statistically processed. They are not associated with the end user following analysis.
  • Data used for service personalization: Retained only while an active relationship with Burú Nature Hotel exists and securely deleted upon the termination of said relationship.
Once the purposes of the processing have been fulfilled, or upon the express request of the data subject, the data will be deleted, anonymized, or archived in accordance with applicable data protection regulations. If you wish to exercise your right to access, update, or delete your data, you may contact us at:
privacidad@en.burunaturehotel.com

8. Commercial communications

At Burú Nature Hotel, we want you to enjoy memorable experiences in the Amazon rainforest. That is why we may send you personalized marketing communications, including special promotions, exclusive packages, cultural updates, and benefits related to your guest experience. These communications may be sent via electronic means (such as email, WhatsApp, or SMS) or other channels you have authorized, and will be tailored to your interests and preferences based on the information you have shared with us. You may withdraw your consent or unsubscribe at any time using the link provided in each communication or by writing to us at privacidad@en.burunaturehotel.com. At Burú Nature Hotel, we respect your privacy. We will never send unsolicited advertising, and you will always have control over the information you wish to receive.

9. Processing of third-party data

In the event that the user provides Burú Nature Hotel with the personal data of third parties (such as companions, emergency contacts, or authorized persons), they declare that they have the express authorization of said third parties to share their information with us. Likewise, the user agrees to inform them of the terms of this Privacy Policy, including the use, purpose, and rights to which they are entitled as data subjects, in accordance with Law 1581 of 2012 and Decree 1377 of 2013 of Colombia.   Burú Nature Hotel shall not be held liable for the user’s failure to comply with this obligation.

10. Personal data security

Burú Nature Hotel has implemented appropriate technical, administrative, and organizational measures to ensure the security, integrity, and confidentiality of the personal data we collect, preventing loss, alteration, unauthorized processing, or improper access. These measures are applied in compliance with Law 1581 of 2012 and its regulatory decrees, as well as the principles of demonstrated responsibility (accountability) established by the Superintendence of Industry and Commerce of Colombia.

Our security protocols include the use of encryption, physical and digital access restrictions, internal confidentiality policies, and continuous monitoring of information systems.

The user is responsible for maintaining the confidentiality of their access credentials if they have an account or profile on our site. Burú Nature Hotel is not liable for unauthorized account use resulting from negligence in protecting personal passwords.

The user agrees to:

  • Notify us immediately of any unauthorized use of their account or suspected security breach.
  • Log out properly after using their account.
  • Refrain from sharing their password with third parties.

If you wish to cancel your account or have concerns regarding the processing of your information, you may contact us using the contact details provided in this policy.

11. Rights of personal data subjects

At Burú Nature Hotel, we recognize and guarantee the rights of our visitors, clients, and users regarding their personal data, in compliance with Colombian data protection legislation.
At any time, and free of charge, you may exercise the following rights as the data subject:
  • Revoke your consent for the processing of your personal data.
  • Access, update, and rectify your personal data in cases where the information is partial, inaccurate, incomplete, fragmented, or misleading.
  • Request the deletion of your personal data when you believe it is not being processed in accordance with legal principles, rights, and guarantees.
  • Request proof of the authorization granted, except in cases where it is not legally required.
  • Be informed, upon request, regarding the use made of your personal data.
  • File complaints with the Superintendence of Industry and Commerce if you believe any of your rights have been violated through the website or by any processing carried out by Burú Nature Hotel.
  • Access your personal data that has undergone processing, free of charge.
  • Object to or limit the processing of your personal data under specific circumstances.
To exercise these rights, you must submit a written request with the subject line “Protección de Datos Personales – Burú Nature Hotel”, attaching a copy of your identification document, to the following email address: protecciondedatos@en.burunaturehotel.com
Physical address: Leticia, Amazonas, Colombia. We commit to responding within the timeframes established by law (a maximum of 10 business days for inquiries and 15 business days for complaints).
Book your room

Burú Nature Hotel: Privacy and Data Protection Policy

Last Updated: July 2026

1. Who is Responsible for Your Data?

Burú Nature Hotel S.A.S. (NIT: 901234567-8) is committed to protecting the privacy of all guests. Our Operations Directorate oversees the processing of your personal data in strict compliance with Colombian data protection legislation.

2. Purpose of Data Processing

We process personal data to ensure the highest standards of service, including:

  • Reservation Management: Handling check-ins, stays, and cultural activities.
  • Service Personalization: Tailoring menus and experiences based on medical records and preferences.
  • Legal Compliance: Adhering to accounting, tax, and fraud prevention regulations.

3. Data Collection Categories

We collect essential information to facilitate your Amazonian expedition, including:

  • Identification and contact data for booking confirmation.
  • Health data, including allergies and physical restrictions, for guest safety.
  • Technical data via digital tools, including IP addresses and browsing history for site optimization.

4. International Data Transfers

For services requiring international hosting, Burú Nature Hotel guarantees that all data transfers comply with the requirements of the Superintendence of Industry and Commerce (SIC), ensuring your privacy remains protected globally.

5. Your Rights as a Data Subject

You retain full rights to your data, including the right to access, rectify, revoke consent, or request deletion. To exercise these rights, please contact our Legal Department at protecciondedatos@en.burunaturehotel.com.

For booking inquiries or further questions, reach out via WhatsApp.